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FAQs

(Be sure to check back often as our list of Frequently Asked Questions are constantly evolving as we compile and categorize questions from our current customers.)
 
Q. Can I take the Total Training Defensive Driving course in sections?
A. Yes. You may start and stop the Total Training Defensive Driving course as often as you like until you have completed the course; log in and out as your schedule permits. However, your account is active for 30 days, starting on the first day you register for the course.
 
Q. I need my Defensive Driving Completion Certificate right away! How fast can I get it?
A. Upon the successful completion of this course, your Completion Certificate will appear ready for you to print right away or you have the option to email it as an attachment.
 
Q. What does the Total Training Defensive Driving course consist of?
A. As you visually watch the course material, a few multiple choice questions appear which you answer after each chapter, as soon as you complete all chapters, your Completion Certificate is available immediately!
 
Q. Will I get a diploma for the Total Training Defensive Driving course?
A. You will receive a Completion Certificate upon the successful completion of this course that you can immediately print or email as an attachment.
 
Q. What if I’m not able to print the Completion Certificate right away? Or what if I want to print it from another computer?
A. No problem! Once you successfully complete the Total Training Defensive Driving course, you can log back in up to 30 days (from the first day you registered) to print your Completion Certificate.
 
Q. Can I pay for the Total Training Defensive Driving course online?
A. Yes, you can pay for the Total Training's Online Defensive Driving course with your MasterCard, Visa, American Express or Discover. To ensure your security, Total Training provides secure & encrypted technology platforms for all Internet transactions.
 
Q. What age do you have to be to take the Total Training Defensive Driving course?
A. All ages can take the Total Training Defensive Driving course.
 
Q. Can I take the Total Training Defensive Driving course anywhere?
A. Yes. You can begin the course on one computer and continue on another. You can use most any computer with Internet access, however, be sure and read our MINIMUM COMPUTER SYSTEM REQUIREMENTS before you register for the course to make sure your computer can run the course properly.
 
Q. Do I have to take the Total Training Defensive Driving course in one sitting?
A. No. You may log-in and out of the online Defensive Driving course as your schedule permits. Your account will be active for 30 days, starting on the first day you register for the course.
 
Q. Can I take this Defensive Driving course to dismiss a ticket or reduce fines?
A. Some drivers complete this course to remove a traffic ticket or reduce a traffic fine. After completing the course, you will receive your Completion Certificate to provide to the court. Check with your insurance company or agent - you may be eligible to receive an insurance discount too. It is always the responsibility of the student to ensure DMV/court/insurance acceptance of taking the defensive driving course.
 
Q.What do I do when I’m finished or where do I take my Completion Certificate?
A. It is the driver's responsibility to provide the respective court with a copy of his/her Completion Certificate by the appointed due date. You may also want to print a copy for your records.
 
Q. How do I know if you have received my payment?
A. Once your payment is received you will be sent a payment verification by e-mail.
 
Q. What is your cancellation/refund policy?
A. Once you have registered and paid for the course, we are unable to monitor how much progress a student has completed once registered. Therefore, we are unable to provide a refund to anyone who has registered. In addition, please read our MINIMUM COMPUTER SYSTEM REQUIREMENTS before registering for this course to make sure your computer system is capable to run the course.
 
Q. What is Total Training's Privacy/Security Policy?
A. Total Training does not release information to third parties, or sell information. To read the complete privacy policy Click Here.
 
Q. How Long Will It Take To Complete This Course?
A. That's up to you. You can take the entire course in one sitting, or choose to come back to it as your schedule permits. Since the course is designed so that you can take it at your own convenience, we can't tell you how long it will take to complete the course. However, one of the great things about this course is that it has a 'bookmark' feature that will log you in wherever you left off! Remember, your account will be active for 30 days, starting on the first day you register for the course.
 
Q. What are the Computer System Requirements to run this course properly on my computer?
A. The course was developed so that most computer systems with internet access should be able to run this course. Please read our MINIMUM COMPUTER SYSTEM REQUIREMENTS before registering to make sure your computer is capable to run this course. Once you have registered and paid for the course, we are unable to monitor how much progress a student has completed, therefore, we are unable to provide a refund to anyone who has registered.