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Privacy/Security Policy

Your privacy is important to us

We want to demonstrate our commitment to our users' privacy and have agreed to disclose our privacy practices. If users have questions or concerns regarding this statement, you should first contact Customer Service by email at Total Training, Inc. is the sole owner of the information collected on its website. Total Training, Inc. collects personally identifiable information from our customers and potential affiliates at several different points on our website. We will deny requests for marketing, scholastic, demographic, or other information requests from entities that could derive commercial or social benefits from such data if you are an original customer of our company. We will not use or sell this information to promote products or services unrelated to this defensive driving course or in ways different from what is disclosed in this statement.



In order to use this website, customers must first complete the registration form. During registration customers are required to provide personal information (such as name, address, driver's license number, email, and phone number). This information is used to communicate with the customers regarding the services on our site for which they have expressed interest. It is also required for the customers to provide demographic information and unique identifiers in order for us to authenticate the customers taking our course and prevent fraudulent use. Personal information is stored indefinitely on a secure database. Following Arkansas required record retention period of time, a customer may request that their personal information be purged from the database.



We request information from the customers though our electronic payment submission form. Here customers must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to complete the registration in order to take the online course. We will never provide this information to any third party. Log Files We use IP addresses to analyze trends, administer the site, track customer's movement, and gather broad demographic information for our exclusive use. IP addresses are not linked to personally identifiable information.



A cookie is a piece of data stored on the user's hard drive containing information about the user. For instance, by setting a cookie on our site, the user would not have to log in with his or her driver's license, thereby saving time while on our site. In addition to our own cookies, some third party cookies may be set. These cookies are for marketing and statistical analysis only, these third party data cookies do not contain any personal information. If a user rejects any cookie, they may still use our site. This will not limit the user from any portion of the site. For this purpose our persistent cookies are tied to personal information, but do not contain or expose your personal information to others. We accumulate and report anonymous, aggregate, statistical information on our website usage to a third party vendor for website usage analysis, but this does not contain any personally identifiable information about you.



This website takes every precaution to protect our customer's information. When customers submit sensitive information via the website, the information is secured both online and offline. When our registration/order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is secured using industry leading encryption software. While on a secure page the lock icon on the bottom of Web browsers such as Netscape Navigator, Mozilla FireFox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are browsing a non-secure page. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information offline. Notification of Changes If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our website for 30 days.



Corporate Office

2608 West Meadowbrook, Bryant, Arkansas 72019 | Privacy Policy last updated July, 2012